Creating a Return
All Findel Education’s product guarantees relate to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Findel Education will not accept goods returned without prior authorisation and it is essential to contact our Customer Contact Centre on +44 (0)115 907 4001 or email exportsales@findel-education.co.uk before returning any goods for whatever reason.
Returns Process
Notify Us
Products must be in a re-saleable condition to be accepted for return, and our team must be notified before we accept any return
Arrange Your Return
Contact our Customer Service team on +44 (0)115 907 4001 or email exportsales@findel-education.co.uk to arrange your return.
Send Your Item Back
An email will be sent to confirm receipt of your items, and a credit note will be supplied if required.
Faulty Goods
Findel Education’s product guarantee relates to the quality, durability and relative fitness for purpose during the first 12-months after delivery.
Any products returned will be assessed by our Quality Assurance department before any compensation is given.
Where an item is faulty, we reserve the right to repair or replace.
If this is not possible, a credit will be issued.
Non Faulty Goods
Goods deemed no longer required due to ordering error, surplus to requirements may be considered for return providing prior authorisation is obtained and goods are
returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch.
We will not accept returned goods without prior authorisation or in a non-saleable condition – in such cases goods must be paid for in full by the customer.